Customer Support Specialist

This is a fully remote position, open to applicants in Chile.

📋 Description

• Ensure the success of Front's customers by providing timely and effective support during LATAM hours.

• Manage daily support queues through email and live chat with an emphasis on resolution quality and speed.

• Develop expertise in Front's products, features, and common workflows.

• Debug and test product features, document clear bug reports, and collaborate with the Product and Engineering teams.

• Recognize recurring customer issues and suggest enhancements to macros, help center content, and processes.

⛳️ Requirements

• A minimum of 2 years of demonstrated customer service experience, preferably in SaaS or tech startups.

• Tech-savvy and eager to continue learning; capable of simplifying complex issues for customers.

• Exceptional written and verbal communication skills in English; proficiency in French is a plus.

• Ability to identify customer needs and implement effective solutions; familiarity with Front is advantageous.

• Willingness to work during LATAM hours and participate in periodic on-call rotations.

🏝️ Benefits

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Generous paid time off policy.

• Mental health support provided through Workplace Options.

• Family planning assistance available through Maven.

• Monthly Lifestyle Stipend for fitness, health and wellness, and other activities.

• Monthly Teleworking Allowance for Wi-Fi, equipment, cell data, and more.

• Wellness Days - Fronteers receive an additional day off in months without holidays.

• Summer Break - Our offices are closed from Christmas to New Year's Day!