Customer Support Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Engage with customers via phone, email, chat, and social media platforms.

• Provide prompt and high-quality support to customers.

• Analyze issues and develop effective solutions.

• Recognize opportunities to enhance the value of the Timely platform for clients.

⛳️ Requirements

• Prior experience in technical support at a SaaS organization.

• Background in the beauty and wellness sector is preferred.

• Comfort in addressing issues in real-time over the phone.

• Exceptional writing capabilities.

• Ability to simplify technical jargon into easily understandable terms.

• Manage high-pressure situations with clarity, empathy, and sound judgement.

• Proactive, swift, accurate, and compassionate working style.

• Familiarity with support software like Zendesk and productivity tools such as Slack.

🏝️ Benefits

• Additional annual leave.

• Budget for professional development.

• Annual wellness allowance.

• Flexible working arrangements.