Customer Support Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Provide daily operational support to major merchants in the Greater China region via phone, email, and/or chat.

• Collaborate closely with key stakeholders to assist in the growth of sellers' businesses.

• Maintain a strong working relationship with the customer management team.

• Proactively communicate or respond to customer inquiries in Chinese/English in an efficient and effective manner.

⛳️ Requirements

• Bachelor's degree or higher.

• 2-3 years of experience in customer service, e-commerce, or a related field.

• Fluent in Mandarin and English.

• Ability to read Cantonese.

• Excellent verbal, written, and interpersonal communication skills.

• Proficient in using office tools.

• Strong team spirit.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Professional development.