Customer Support Specialist

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Manage the company's communication channels effectively, including live chat, emails, and phone calls.

• Assess and identify customers’ needs to ensure a high level of satisfaction.

• Handle inquiries from new leads and existing clients through phone, chat, email, and client portal.

• Provide accurate and timely support to clients within the specified time frame.

• Keep CRM records updated with all customer interactions and actions taken.

• Collaborate with internal departments by creating and assigning tasks for inquiries that need further investigation.

• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.

• Work both independently and collaboratively in a team setting.

• Comply with standard operating procedures and company policies consistently.

⛳️ Requirements

• Demonstrated experience in a customer support or client service position.

• Previous experience or a background in Forex trading or financial markets is highly advantageous.

• Excellent command of both spoken and written English, with Vietnamese as a native language.

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Strong phone communication skills coupled with active listening abilities.

• Capability to work under pressure and meet tight deadlines.

• Exceptional communication, problem-solving, and presentation skills.

• Willingness to work on a weekly rotating shift schedule (morning, afternoon, and night shifts expected in the near future).

🏝️ Benefits

• Competitive salary accompanied by a KPI bonus.

• Night shift allowance.

• Opportunities for growth.

• Collaborative team environment.