Customer Support, Sales Agent – E-commerce

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• Provide friendly and solutions-focused assistance through phone, chat, and email.

• Conduct organized phone interviews with prospective customers to evaluate their needs and suggest appropriate products.

• Promote upsells by recognizing opportunities that align with customer values.

• Address customer concerns with composure, care, and thorough follow-up.

• Document feedback and identify trends to enhance service quality.

• Uphold a professional tone that reflects brand values across all communication channels.

• Work collaboratively across teams to ensure a seamless customer experience from beginning to end.

⛳️ Requirements

• Fluent or near-native English speaker with clear, professional, and warm communication skills.

• Demonstrated experience in phone-based customer support and/or upselling.

• High emotional intelligence and proficient active listening skills.

• Capacity to establish trust quickly.

• Comfortable working autonomously while managing a consistent daily workload.

• Dependable computer and high-speed internet connection.

• Availability from 00:00 to 08:00 Lithuanian time, Tuesday to Saturday.

• Willingness to work at least 5 hours during standard EET working hours for full-time positions.

• Ability to operate under a freelance agreement.

• Valid self-employment documentation for freelance or B2B engagements.

🏝️ Benefits

• Complete flexibility in your schedule within a fully remote environment.

• Complimentary gym memberships.

• Company-sponsored outdoor activities.

• Personal development budget.

• Generous paid time off, including parental leave and vacation days.

• Budget allocated for home office equipment.

• Robust company culture and a network of distinctive individuals.