Customer Support Representative, Software Engineer

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Manage inbound and outbound communications with customers via phone, chat, and email.

• Address customer inquiries with clarity, precision, and a positive demeanor.

• Record interactions, tickets, and updates in the client's support system.

• Adhere to established protocols and escalate issues when necessary.

• Keep up-to-date with product knowledge and client guidelines.

• Collaborate with internal teams or client contacts to ensure prompt resolutions.

• Provide support to customers across various industries, including e-commerce, SaaS, services, and retail.

⛳️ Requirements

• Bachelor’s degree.

• Exceptional spoken and written English skills.

• Confident in handling communications via calls, chat, and email.

• Familiarity with support tools such as Zendesk, Freshdesk, Help Scout, Intercom, or similar platforms.

• Proficient in Google Workspace, MS Office, and collaboration tools like Slack, Asana, Trello, etc.

• Strong problem-solving abilities and attention to detail.

• Reliable, composed under pressure, and capable of working independently.

• Previous experience in customer service or a call center is advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work options.

• Opportunities for professional development and growth.

• Health and wellness benefits.