Customer Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond promptly and courteously to customer inquiries via email, chat, and phone.

• Independently address common inquiries related to billing, account status, operational procedures, and document requests.

• For more complex issues, escalate them to the appropriate team with detailed notes to ensure the customer does not need to repeat their concerns.

• Swiftly manage urgent issues by knowing whom to notify and keeping the customer informed until resolution.

• Clearly communicate the next steps and timelines to the customer.

• Maintain comprehensive records of all interactions.

⛳️ Requirements

• Exceptional written English skills that are clear, warm, and efficient, as the majority of the role involves written communication with customers.

• A minimum of 2 years' experience in customer support, customer service, virtual assistance, or BPO.

• Availability to work US hours, including some evenings and weekends.

• Ability to remain calm and articulate in busy or high-pressure situations.

• Strong organizational skills to manage multiple conversations simultaneously without oversight.

• Willingness to learn new support and chat tools quickly.

• Access to reliable home internet, a quiet working environment, and a backup internet solution.

🏝️ Benefits

• Competitive salary and opportunities for growth.

• Flexible working hours.

• Supportive team environment.

• Access to training and development resources.