Customer Support Representative

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Respond to customer inquiries through email, chat, and phone promptly and courteously.

• Address common questions independently, such as billing, account status, operational queries, and document requests.

• For more complex issues, escalate them to the appropriate team with detailed notes to ensure the customer doesn’t have to repeat their concerns.

• Quickly manage urgent problems by knowing whom to contact and keeping the customer informed until resolution.

• Always inform the customer about the next steps and expected timelines.

• Maintain clear and organized records of each conversation.

⛳️ Requirements

• Exceptional written English skills that are clear, friendly, and efficient (the majority of this role involves written communication with customers).

• A minimum of 2 years of experience in customer support, customer service, virtual assistance, or the BPO sector.

• Ability to work during US hours, including occasional evenings and weekends.

• Remain calm and articulate in high-pressure or busy situations.

• Strong organizational skills to manage multiple conversations simultaneously without oversight.

• Willingness to learn new support and chat applications effectively.

• Access to reliable home internet, a quiet workspace, and a backup internet plan.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunity for professional development and growth.

• Flexible working hours to promote work-life balance.

• Supportive team environment and company culture.