Customer Support Representative

This is a fully remote position, open to applicants in India.

📋 Description

• Address and resolve inquiries and issues related to products, services, and orders through email, chat, and phone communications.

• Process sales purchase orders by accurately entering and verifying information.

• Offer information and guidance to assist customers in selecting products, navigating the ecommerce website, and tracking their order status.

• Keep abreast of the status of key account orders and deliver proactive updates to internal stakeholders.

• Create sales quotes for sales representatives within the Salesforce quote to cash system.

• Provide expertise on import/export logistics and compliance within the Asia region.

⛳️ Requirements

• A Bachelor’s degree, ideally in life sciences or a related discipline.

• 2-3 years of professional experience in the biotech sector.

• A minimum of 2 years of experience in a customer-facing role.

• Exceptional verbal and written communication abilities.

• Strong attention to detail.

• Capable of multitasking, prioritizing, and effectively managing time.

• Proficient computer skills, with familiarity in G-Suite and preferably Salesforce.

🏝️ Benefits

• Paid time off

• Flexible work arrangements

• Professional development