Customer Support Representative

This is a fully remote position, open to applicants in Venezuela.

📋 Description

• Oversee and evaluate user-generated content to ensure it aligns with established guidelines and standards.

• Address user inquiries and deliver exceptional customer support via email and telephone.

• Manage both inbound and outbound calls.

• Recognize and escalate potential issues, trends, and concerns to the relevant teams.

• Work collaboratively with the customer support team to enhance moderation processes and tools.

• Maintain a high degree of accuracy and attention to detail in all responsibilities.

• Participate in regular customer support meetings and training sessions.

⛳️ Requirements

• Demonstrated experience or educational background in journalism, social sciences, media, or a related field.

• Previous experience in a customer support or call center environment.

• Exceptional phone, verbal, and written communication skills, along with active listening abilities.

• Strong grasp of content moderation best practices.

• Critical thinking and analytical capabilities.

• Ability to multitask, prioritize, and manage time efficiently in a remote setting.

• Native or proficient in English (C1 level).

🏝️ Benefits

• Fully remote position.

• Continuous opportunities for career advancement.

• A knowledgeable and friendly team.