Customer Support Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide technical assistance to our customers and sales partners through phone and email communications.

• Address support inquiries with a solution-focused approach.

• Collaborate with 2nd-level support or external partners for more complex issues.

• Your personal objective is to ensure happy and satisfied customers.

• Document support cases and team insights for future reference.

⛳️ Requirements

• Experience in hospitality (Required): You possess substantial hands-on experience in the hotel industry (e.g., reception, front office, or reservations) and are knowledgeable in hotel software.

• Tech affinity: You have a keen interest in software solutions and enjoy the exploration of digital tools.

• Communication skills: You exhibit strong interpersonal abilities, empathy, and a passion for daily customer interactions.

• Team spirit & hands-on mentality: You believe that “teamwork makes the dream work” while being a proactive doer who takes on tasks enthusiastically.

• Language skills: Proficient in both written and spoken German and English.

🏝️ Benefits

• 100% home office / remote: Enjoy the flexibility to work from anywhere you choose.

• Genuine team spirit: We highly value strong collaboration within our team.

• Attractive benefits: Receive above-average compensation, flexible working hours, a company pension scheme, and a diverse range of corporate benefits.

• A great team: We are humorous, reliable, and always support one another.