Customer Support Representative, Accounting Support

This is a fully remote position, open to applicants in Brazil, +5 more countries.

📋 Description

• Oversee the online chat support system to assist customers with their inquiries and issues.

• Deliver timely and precise responses to customer questions.

• Elevate complex help desk tickets to the internal team for further resolution.

• Uphold a high level of customer satisfaction by comprehending guest needs and providing effective solutions.

• Monitor customer interactions and transactions, documenting details of inquiries, complaints, and comments.

• Address guest billing inquiries, minor invoice corrections, and payment disputes.

• Support basic recordkeeping tasks by accurately logging refunds, cancellations, and payment adjustments.

• Identify any billing discrepancies or unusual charges and report them to the accounting team for review.

⛳️ Requirements

• Previous experience in a customer support, help desk, or client-facing role.

• Basic knowledge of billing, invoicing, or payment processing is advantageous.

• Excellent written and verbal communication skills in English.

• Proficient in using chat support tools and standard office/spreadsheet software.

• Experience in the hospitality industry.

• Basic bookkeeping or accounting knowledge (e.g., QuickBooks, Excel).

• Familiarity with property management or reservation systems.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Employee discounts on services and products.