Customer Support Officer

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Address inquiries through live chat, email, and telephone communications.

• Provide guidance and troubleshoot issues to assist clients effectively.

• Manage client inquiries with care while ensuring a high level of service is maintained.

• Introduce and promote financial products and services to clients.

• Deliver advanced customer service in the financial sector.

• Collaborate efficiently with other departments.

• Contribute to team efforts to meet organizational goals.

• Identify opportunities for improvement and communicate suggestions and feedback to the team.

• Consult with relevant specialist staff as necessary.

• Execute additional tasks as assigned by the manager.

⛳️ Requirements

• A degree in business or a related field, along with relevant experience.

• Proven experience in customer service/support is essential.

• Prior experience in customer service/support within the financial industry is preferred.

• Availability to work in shift rotations is required.

• Proficiency in Arabic, English, and French (both oral and written) is essential; additional languages are a plus.

• Strong multitasking abilities and high adaptability are necessary.

• Excellent proficiency in computer skills.

🏝️ Benefits

• Competitive salary package.

• A friendly, supportive, positive, and professional team of experts.

• A multicultural and diverse work environment.

• Medical insurance coverage for family members.

• Annual leave: 17 days for the first year, 19 days after one year, and 21 days after two years.

• Allowances for special occasions.

• Bonuses for competitive achievements.

• Additional allowances as applicable.