Customer Support Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary contact for customer inquiries through phone and ticketing systems, aiming to deliver prompt and solution-focused assistance.

• Manage initial resolutions and handle escalation for intricate technical and procedural queries.

• Document and update the internal knowledge database and FAQ resources.

• Analyze support KPIs (such as First Response Time, CSAT, ticket volume) and develop strategies to enhance quality.

• Collaborate closely with Product and Customer Service teams to relay customer feedback and report product issues.

⛳️ Requirements

• Experience working in a dental practice (e.g., dental assistant/dental nurse), preferably with billing knowledge.

• Interest in or some experience with customer support.

• Excellent communication and consulting abilities.

• Strong digital affinity and a methodical approach to work.

• Proficiency in German (C2) and English (B2).

🏝️ Benefits

• Flexible working arrangements (remote-first).

• A contemporary work culture.

• Flat hierarchies and ample creative freedom.

• Competitive salary and opportunities for development.

• Central office located in Berlin (Ku'damm).

• Join a dedicated team with a meaningful mission in healthcare.