Customer Support Lead – Bilingual Spanish

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in managing our customer support communications via email, chat, and occasionally through phone calls (proficiency in both English and Spanish is required).

• Evaluate customer applications through document review.

• Cultivate and maintain client relationships with U.S. customers and institutions.

• Conduct audits of data and product operations to ensure quality assurance.

• Perform data entry and create files for one of our products, BoomReport.

• Undertake other ad-hoc projects, such as sourcing job candidates through LinkedIn.

⛳️ Requirements

• Near-native proficiency in English and Spanish or higher.

• Exceptional verbal and written communication skills.

• Adaptable to change, as processes can shift rapidly in a startup environment.

• Willingness to seek assistance; we are eager to train you and support you with challenges, but silence is not an option.

• Self-motivated with a strong work ethic, capable of working independently without supervision.

• Detail-oriented with a significant sense of ownership.

• Highly organized with effective time management skills.

• Must have a fast, stable, and reliable internet connection.

• Computer specifications should include at least an Intel i5 processor (or equivalent AMD) and 4GB of RAM (8GB preferred).

• Experience with at least some elements of our technology stack.

🏝️ Benefits

• Observance of U.S. holidays; Christmas and New Year’s Day are designated paid non-working days.