Customer Support, Finanzierungen, B2B

This is a fully remote position, open to applicants in Germany.

📋 Description

• Management of central telephone and email channels for inbound and outbound inquiries related to construction financing, building savings, and installment loans.

• Structured and solution-oriented handling of inquiries with meticulous administrative execution.

• Support for sales partners in utilizing the EUROPACE platform.

• Clarification of payout issues, including document verification and follow-up on outstanding points.

• Ensuring defined service levels and availability in daily operations.

⛳️ Requirements

• Completed commercial training or a motivated career changer with an interest in financial topics.

• Confident communication in German (at least C1 level) both verbally and in writing.

• Proficient in MS Office and open to new systems and digital processes.

• Experience in construction financing, installment loans, or financial services is a plus but not mandatory.

• A §34i qualification is desirable or can be obtained during the onboarding process.

🏝️ Benefits

• Work-Life Balance: Remote work, sabbaticals, workations, and 30 vacation days, which you can extend by 20 days!

• Workplace: If you are from the Lübeck, Hamburg, or Berlin area, a workspace in our fantastic offices is available if needed.

• Development: You will receive a personalized roadmap for your further development within our company. We will support and promote you from the very beginning.

• Extras: Bicycle leasing, a subsidy for the Germany ticket, company pension plan, employee offers, company sports, and an annual health budget of €300, among others.

• Modern Working: State-of-the-art software and hardware tools for optimal working conditions.