Customer Support Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address inquiries from creators and fans through live chat and email.

• Provide timely, considerate, and solution-oriented assistance during your scheduled shifts.

• Resolve platform-related issues, payment inquiries, and content questions using internal resources.

• Clearly and efficiently escalate urgent or complex matters following established protocols.

• Engage with empathy, accuracy, and consistency in line with Fanvue’s voice and standards.

• Actively identify bugs, product feedback, and recurring issues to share with the broader team.

• Assist in enhancing internal documentation and Help Centre materials as necessary.

⛳️ Requirements

• A minimum of 2 years’ experience in a technical customer support or customer service position, preferably within digital, technology, fintech, or creator platforms.

• Excellent written communication skills with a calm, empathetic, and clear demeanor.

• Ability to work independently, particularly during weekends or off-hours.

• Quick to adapt to new tools, processes, and product functionalities.

• Able to maintain composure under pressure and resourceful in problem-solving.

• Comfortable dealing with NSFW content.

• Familiarity with tools such as Intercom, Slack, Notion, Retool, or similar platforms.

• A genuine interest in the creator economy and supporting independent creators.

🏝️ Benefits

• Unlimited vacation time.

• Clear opportunities for progression within Support and other departments.

• Budget allocated for personal growth and wellbeing.

• A culture that emphasizes innovation, ownership, transparency, and efficiency.