Customer Support Engineer, Japanese Speaker

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Address customer concerns and actively reach out to customers to assess issues.

• Provide remote assistance to OneStream clients.

• Investigate, resolve, and reply to intricate problems.

• Possess a strong grasp of technical troubleshooting.

• Communicate complex or technical ideas effectively and deliver comprehensive Root Cause Analysis reports.

• Work collaboratively with other teams to address support challenges, training needs, and various other issues that may arise.

• Update and manage articles in the technical knowledge base.

• Ensure that all interactions with OneStream customers are positive and handled with a high degree of urgency.

• Set an example and promote information sharing, team-based problem-solving, cross-functional training, and collaboration.

• Aid in creating innovative solutions and fostering strong customer relationships.

⛳️ Requirements

• Proficiency in Japanese and English (both written and spoken).

• A college diploma or bachelor’s degree in a technology or finance-related discipline (or equivalent professional experience).

• Over 2 years of experience in troubleshooting software applications.

• Experience in supporting customers within a Windows environment (including Windows 10, Windows Server, IIS, SQL Server, SQL, Microsoft Azure, or other Cloud Hosting services).

• Familiarity with monitoring customer environments using Azure alerts and other SIEM solutions.

🏝️ Benefits

• Additional variable compensation and benefits may be available.