Customer Support Engineer I

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver global, customer-facing support for Superna software through ticketing systems and remote troubleshooting sessions.

• Identify, document, and resolve software or configuration issues in accordance with established protocols.

• Appropriately escalate complex issues while maintaining responsibility for customer communication.

• Record solutions and contribute to the internal knowledge repository.

• Engage in shift rotations and participate in internal training sessions with the team.

⛳️ Requirements

• Practical experience with Dell EMC Isilon/PowerScale or PowerStore, encompassing administration, configuration, and troubleshooting in production settings.

• Proficient understanding of enterprise NAS concepts: SMB/CIFS, NFS, access zones, storage pools, and data protection strategies.

• Basic comprehension of Linux, networking, and troubleshooting methodologies.

• Familiar with DNS, Active Directory, NFS, and Windows systems.

• Excellent written and verbal communication skills with a keen attention to detail.

• Experience with OneFS architecture or distributed file system principles (preferred).

• Knowledge of additional storage platforms such as Pure Storage or VAST (preferred).

• Understanding of database querying (SQL/PostgreSQL) (preferred).

• Background in a customer-facing technical support or field engineering role (preferred).

🏝️ Benefits

• Flexible remote-first work environment with team members located globally in Romania, India, and Canada.

• Opportunity to collaborate with enterprise customers safeguarding critical data environments worldwide.

• A collaborative, team-oriented culture where Support and Services work hand-in-hand to address challenges and ensure customer success.

• Exposure to cutting-edge enterprise technologies including Linux, networking, storage, cybersecurity, and cloud-adjacent environments.

• A dynamic atmosphere where curiosity, ownership, and continuous learning are highly encouraged.

• Work alongside seasoned technical professionals dedicated to mentorship and knowledge sharing.

• B2B contract structure tailored for professionals seeking flexibility while being part of a highly collaborative global organization.