Customer Support Engineer – Genomics Instrumentation

This is a fully remote position, open to applicants in Germany.

📋 Description

• Installation, maintenance, and repair of genomics instruments along with their associated system solutions.

• Conducting preventive maintenance, troubleshooting, and responding to technical service calls.

• Aiding customers in maximizing the effectiveness of hardware and software solutions.

• Providing support for automation systems and applications, especially Bravo systems in the genomics field.

• Collaborating with Sales, Application Support, Technical Support, and Product Management teams.

• Recording service activities in line with Agilent's quality standards.

• Contributing to the growth of our genomics service business.

• Serving customers on-site in eastern Germany from a home office.

• Supporting the genomics portfolio, which includes PLAT, PLXA, PLXF, PLV1, as well as related software, applications, and peripheral solutions.

⛳️ Requirements

• A degree or vocational training in Biology, Biotechnology, Biochemistry, Medical Engineering, or a related field.

• Experience with laboratory instruments, life-science technologies, or providing technical customer support.

• Strong problem-solving abilities combined with a customer-oriented working approach.

• Proficient in both German and English languages.

• A valid driver’s license.

• Willingness to travel within eastern Germany.

• Openness to travel up to 75% of the time.

🏝️ Benefits

• Permanent full-time employment.

• A field-based role with a home-office arrangement.

• Company car provided.

• Comprehensive technical training and development opportunities.

• Attractive Agilent benefits within an international work environment.