Customer Support – E‑Commerce Operations

This is a fully remote position, open to applicants in Germany.

📋 Description

• Exceptional customer support: You represent Frühlingszwiebel as the primary voice for our clients.

• Ensure seamless e-commerce operations: You act as the liaison for our fulfillment/3PL, manage restocking efforts, and oversee inventory levels.

• Efficient processes & tools management: You guarantee that our workflows operate efficiently and are well-documented — spanning from Shopify to Asana and our digital filing system.

• Support to executive management: You assist the executive team by organizing topics and tasks, managing projects independently, and ensuring that nothing is overlooked.

⛳️ Requirements

• A minimum of 2 years of operational experience in an e-commerce/D2C company. You are familiar with the daily operations of an online shop, preferably in a Shopify setting.

• Background in customer support/customer communication. You possess the skills to handle even the most frustrated customers with friendliness and confidence.

• Affinity for tools. You are adept at using modern cloud and AI tools (Shopify, Asana, Google Workspace, AI ticketing systems) and enjoy exploring new technologies.

• Nice to have: experience with preliminary bookkeeping, inventory management/forecasting, or Amazon Seller experience.

🏝️ Benefits

• Flexible working: Create your own schedule.

• Key role with impact: An important position that connects directly with the executive team, featuring short decision-making processes and ample opportunity to shape the role.

• Strong setup: Collaborate closely with experienced external partners (accounting, payroll, fulfillment) and benefit from a structured onboarding process.

• Flexible & remote-friendly: Primarily remote work with only occasional in-office days each month in Würzburg.

• Grow & progress: Opportunities for advancement in support, e-commerce, operations, and office management — including access to training.