Customer Support – Creator Contact Specialist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Address customer inquiries through email and chat with clear, composed, and personable responses.

• Manage questions related to orders and shipping, including tracking updates, address modifications, delivery concerns, returns, and refunds.

• Offer honest and comprehensive product advice.

• Collaborate with creators to coordinate content, respond to inquiries, and foster positive relationships.

• Utilize AI tools to enhance response efficiency without compromising quality.

• Enhance internal processes by identifying trends, updating standard operating procedures/macros, and minimizing repetitive inquiries.

• Escalate relevant cases with complete context to enable the team to respond swiftly.

⛳️ Requirements

• Excellent written English skills (clear, personable, and professional).

• Background in Shopify or similar e-commerce platforms.

• Tech-savvy and proficient in utilizing AI tools.

• A reliable laptop and stable internet connection; preferably equipped with dual monitors.

• Availability from Monday to Friday.

• Strong typing proficiency.

• Familiarity with helpdesk software (e.g., Gorgias, Zendesk, Intercom, etc.).

• Practical thinking and a solutions-oriented approach.

• A sense of ownership — you take initiative and see tasks through to completion.

• An inclination for systematic thinking and a passion for addressing root causes.

• Bonus: experience collaborating with creators or managing content workflows.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work environment with remote options.

• Opportunities for professional development and growth.

• Supportive team culture that values creativity and innovation.