Customer Support Consultant, Hospitality – Global

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide exceptional customer support through phone calls, chats, and emails

• Establish and nurture strong, long-term relationships with customers

• Stay updated with the latest tools and technologies

• Manage sensitive customer information with utmost care and security

• Implement the most effective customer satisfaction practices

• Maintain a comprehensive understanding of client solutions while achieving KPIs

• Collaborate with developers and specialists from various functions

⛳️ Requirements

• Proficient in English (C1 level for both spoken and written communication)

• Minimum of 6 months of experience in a customer support position

• Strong analytical and research capabilities

• Experience within the travel industry

• Positive, proactive, and responsible demeanor

• Personal computer (minimum 8GB RAM) with a reliable internet connection (at least 50 Mbps download and 40 Mbps upload)

🏝️ Benefits

• Flexible working hours

• Full remote work opportunity

• Diverse international work environment

• Salary paid in USD

• Incentives for referring friends

• Balance between project demands and personal time, along with an internal health policy

• Supportive leadership committed to your growth and continued collaboration

• Enabling conditions for self-improvement

• A culture founded on trust, without time-tracking mandates