Customer Support Consultant, fluent German & English

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Provide exceptional customer support through emails, chats, and phone calls;

• Adhere to internal guidelines and standard operating procedures;

• Collaborate with various internal teams to facilitate effective issue resolution;

• Manage sensitive customer information with utmost care and security;

• Implement the latest customer satisfaction techniques;

• Maintain a thorough understanding of client solutions and achieve key performance indicators;

• Communicate effectively with developers and cross-functional specialists.

⛳️ Requirements

• Proficiency in both German and English (C1 or higher), in both spoken and written forms;

• A minimum of 6-12 months' experience in a customer support role;

• Strong analytical and research capabilities;

• A positive, proactive, and responsible demeanor;

• Personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday to Friday, from 8 PM to 2 AM CET

• Full remote work flexibility

• Inclusive international workplace

• Compensation in USD

• Attractive bonuses for employee referrals

• Paid comprehensive training and probation period

• Emphasis on work-life balance

• Supportive management dedicated to your professional growth and long-term collaboration

• Fostering environment for self-development