Customer Support Associate – German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist the Supplier Support team in acquiring declarations and essential information from non-responsive suppliers within our client’s supply chains.

• Interact with suppliers using a multi-channel strategy, including emails, chats, and conference calls, to collect compliance information, address compliance requests, and verify the quality of submitted documents.

• Collaborate directly with top-tier suppliers to serve as a valuable resource in addressing their compliance requests.

• Manage emails and chats from suppliers to help them troubleshoot and navigate their compliance inquiries, ensuring a positive experience.

• Engage with unresponsive suppliers through various channels, including emails, chats, conference calls, supplier education initiatives, and webinar invitations.

• Language support may be necessary for internal translations, hosting webinars, and participating in prospect calls with the Sales team.

• Work closely with the Program Success team to devise strategies for new customers, client campaigns, and supplier-related issues.

• Validate and ensure quality assurance for compliance data provided by our suppliers.

• Serve as a peer mentor to Supplier Support Agents when needed.

⛳️ Requirements

• Exceptional verbal and written communication skills, primarily in English.

• Proficiency in additional languages such as Italian, French, or German may be necessary.

• Bachelor’s Degree or Higher diploma from a recognized educational institution.

• 1-2 years of relevant work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers).

• Strong ability to effectively manage time and handle multiple priorities simultaneously.

• Proficient in using MS Office Suite and Google Applications.

• Self-motivated, with excellent time management skills and the capability to meet assigned deadlines.

• Solutions-oriented mindset, proactively engaging with suppliers through various channels.

• Capable of building productive and stable working relationships both internally and externally.

🏝️ Benefits

• Vacation time that increases with tenure.

• Comprehensive benefits packages (details vary by country).

• Life leave days.

• Competitive base salary.

• Corporate bonus program.

• Retirement savings options.

• Flexible work options.

• Volunteer days.

• Professional development days.