Customer Support Assistant – Door Hardware, Security Products

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Lead Management: You will oversee all incoming inquiries, filter out spam, and convert valid leads into support tickets using our client's system.

• Customer Interaction: You will engage with customers to identify their needs and provide information that assists them in selecting the appropriate products.

• Quote and Invoice Preparation: You will contribute to the creation of quotes and invoices, ensuring accuracy and timely delivery to customers.

• Order Tracking: You will monitor order statuses, update customers, and collaborate with fulfillment centers to guarantee prompt shipping.

• Team Support: You will assist in developing training materials and support new team members during their onboarding process.

⛳️ Requirements

• Experience in customer support or sales assistance.

• Strong organizational abilities.

• Exceptional communication skills in English, both written and verbal, as you will be interacting with U.S.-based customers.

• A reliable desktop computer and a stable internet connection.

• Capability to work during Eastern Standard Time hours (Monday - Friday, 9 am-5 pm).

• Experience with accounting software is a plus.

🏝️ Benefits

• Competitive Salary: Based on your experience and the value you add to the team.

• Paid Training: Receive training to support your success in the role.

• Growth Opportunities: As the company expands, your role can evolve, providing you with chances to take on additional responsibilities.

• Work Flexibility: This is a remote position, allowing you to work from anywhere in Latin America while adhering to Eastern Standard Time business hours.

• Supportive Environment: Collaborate with a team that appreciates your contributions and fosters your success.