Customer Support Assistant – Digital Operations

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service and operational assistance to clients;

• Organize and monitor requests utilizing ClickUp;

• Update editorial schedules and ensure timely completion of deadlines;

• Distribute content across various digital platforms;

• Oversee materials submitted by clients and manage the approval process;

• Share scripts, documents, and essential information to sustain workflow efficiency;

• Maintain organization of files and internal processes through Google Drive and other operational tools;

• Recognize and implement improvements to internal processes, enhancing overall operational efficiency;

• Leverage Artificial Intelligence tools and technology to enhance deliverables and boost productivity.

⛳️ Requirements

• Fundamental understanding of digital tools and a willingness to learn new systems;

• Proficiency with Google Drive, document organization, and digital administrative tasks;

• Basic familiarity with ClickUp or a strong desire to quickly master the tool;

• Excellent written and verbal communication abilities;

• Highly organized and detail-oriented;

• Capability to handle multiple tasks concurrently;

• Genuine interest in digital content, marketing, and technology.

🏝️ Benefits

• Competitive salary and performance-based incentives;

• Opportunities for professional development and training;

• Flexible work hours and a supportive work environment;

• Access to the latest technology and tools.