Customer Support and Logistics Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a substantial volume of customer emails, focusing on inquiries and quotation requests.

• Generate and dispatch quotations, proforma invoices, sales orders, purchase orders, and order confirmations.

• Collaborate with suppliers to obtain pricing and ensure timely, accurate feedback.

• Adhere to established procedures and flowcharts to guarantee efficient order fulfillment.

• Liaise with the warehouse regarding bookings, deliveries, and logistics operations.

• Provide professional and responsive customer service within a B2B context.

• Maintain and update weekly spreadsheets and operational documentation.

• Oversee logistics tasks related directly to customer requests and the delivery process, ensuring smooth integration with the customer support workflow.

⛳️ Requirements

• Minimum of 4 years of relevant experience in administrative, operational, or logistics support roles within a commercial setting, preferably with physical product sales.

• Demonstrated experience managing B2B customer service processes (quotations, invoices, purchase/sales orders).

• Background in logistics coordination or shipping procedures.

• Familiar with ERP systems and customer support/ticketing tools (e.g., Freshdesk, Freshsales).

• Strong commercial acumen.

• Experience in a B2B environment.

• Proficient in managing and prioritizing a high volume of email correspondence.

• Excellent written and verbal communication skills in English.

• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).

• Capable of working independently, taking initiative, and managing tasks without supervision.

• Dedicated to delivering responsive and professional customer service.

• Strong ability to handle multiple tasks in a fast-paced environment.

• Committed to following established procedures and documentation workflows diligently.

• Quick to recognize issues and offer effective solutions.

• Comfortable managing significant workloads and meeting competing deadlines.

• Prompt and dependable in communication and task performance.

• Open to feedback, consistently honest, positive, and proactive, with a nurturing attitude and strong ability to follow instructions.

• Bachelor's degree in a business-related field is preferred.

🏝️ Benefits

• 100% Remote Work

• 13th Month Pay

• Healthcare (HMO)

• Comprehensive Fringe Benefits package

• Paid Service Incentive Lead (SIL)

• Paid Philippines Holidays

• Free Learning and Development Programs