Customer Support Agent, Spanish, Chinese

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the initial point of contact for international customers seeking information about our products.

• Assist the customer support team through email and phone communications.

• Ensure that customers receive outstanding service.

• Conduct document verification.

• Manage personal responsibilities while providing support to customer support agents with various tasks.

• Collaborate with service partners to assist customers effectively.

⛳️ Requirements

• Prior experience in customer support is preferred.

• Excellent communication abilities with a customer-centric approach.

• Proficient in Spanish, both written and verbal.

• Strong command of English and Chinese languages.

• Background in the banking or health insurance sectors is advantageous.

• Familiarity with helpdesk software (such as Zendesk or comparable tools) is desirable.

🏝️ Benefits

• Work within an international, diverse, and intrinsically motivated team.

• Enjoy an autonomous and forward-thinking work environment characterized by flat hierarchies and rapid decision-making.

• Benefit from flexible working hours.