Customer Support Agent, Spanish

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Generate Cases, Sites, Instruments, Contacts, etc., and conduct verification (ticket creation)

• Return phone calls to customers who have left voicemail messages

• Adhere to FLASH account guidelines

• Determine the customer's issue and escalate the case to the suitable support queue

• Direct Cases and Work Orders (WO) for peripherals and replacement components

• Inform customers about the status of their cases

⛳️ Requirements

• High school diploma

• Intermediate proficiency in Microsoft Office

• Strong communication abilities

• Fluency in Spanish for communication (mandatory)

• Excellent written and verbal communication skills

• Good interpersonal skills and the capability to collaborate effectively in a team

🏝️ Benefits

• Meal allowance or food voucher

• Discounts on courses, universities, and language schools

• Stefanini Academy — a platform offering free, current online courses and certificates

• Mentoring opportunities

• Benefits club for medical consultations and examinations

• Health insurance coverage

• Dental insurance coverage

• Discounts and perks at leading establishments