Customer Support Agent, P&C

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Handle incoming calls from current customers

• Manage service requests, such as adding or removing vehicles and drivers, updating lienholder details, and distributing policy documents

• Respond to inquiries regarding existing insurance policies, coverage details, and policy advantages

• Modify current policies as needed

• Retain Jerry policyholders by providing solutions for clients who may be considering cancellation

⛳️ Requirements

• Capability to multitask and prioritize multiple competing responsibilities

• A strong desire to assist others

• Minimum of 2 years of experience in a call center setting

• Must currently live in Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia

• Eligibility for full-time employment

🏝️ Benefits

• We will cover the costs for your P&C license (expected within 60 days of employment)

• Medical, dental, and vision insurance

• 401K matching

• Remote work opportunities

• Provision of work equipment

• Continuous training and mentorship from our leadership team

• Flexible scheduling choices, including a 5-day, 8-hour schedule or a 4-day, 10-hour workweek

• Opportunities for equity / stock options may be included in the total rewards package

• Paid time off

• Paid parental leave

• Wellness benefits