Customer Support Agent – Ersatzwagenservice

This is a fully remote position, open to applicants in Germany.

📋 Description

• You ensure smooth and prompt communication and processing of our customers' inquiries, both over the phone and via email.

• You leverage your experience as a Call Center Agent, Customer Service Representative, or Support Staff, ideally in an international setting.

• You create an unforgettable experience for each customer and address their individual needs and questions.

• As a Customer Service Agent (m/f/d) in the Replacement area, you ensure that private customers receive a replacement vehicle quickly and easily in the event of accidents or breakdowns.

⛳️ Requirements

• You enjoy customer contact and know how to handle demanding clients.

• You are open-minded, communicative, and enjoy writing and making phone calls.

• You possess fluent German language skills, both spoken and written, along with good English proficiency.

• You work reliably and independently.

• You have a service-oriented and solution-driven mindset.

• You have initial experience with MS Office applications, particularly Word and Outlook.

🏝️ Benefits

• Benefit from discounts on SIXT rent, share, ride, and SIXT+.

• Access attractive vehicle leasing offers and exclusive deals with partners in travel, technology, fashion, and more.

• We support you with a monthly mobility allowance of €20 for even more freedom.

• We promote your retirement savings and assist you with capital-forming benefits to ensure optimal security.

• Enjoy 30 days of vacation and a hybrid work model with flexible hours.

• Take one day each year to volunteer in a charitable organization dedicated to the well-being of children.