Customer Support Agent – Entry Level

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Manage incoming interactions for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to offer exceptional customer care

• Uphold professionalism, accuracy, and alignment with brand standards

• Complete a comprehensive onboarding process, which includes client-specific assessments, a basic background check, and a certification course prior to starting service

⛳️ Requirements

• High school diploma or GED is required

• Candidates must be at least 18 years old

• Must be authorized to work in the United States

• U.S. residents only, excluding those from California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin

• Ability to adhere to detailed processes and fulfill performance expectations

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Capable of working independently and maintaining accountability to schedules

• Previous call center or customer service experience is preferred

• Bilingual in Spanish and English is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

• Completion of client-specific assessments, a basic background check, and a certification course is required before service begins

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training provided upon successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Performance-driven incentives

• Opportunities for career advancement into support, QA, and leadership roles