Customer Support Agent, English, Arabic

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Primary point of contact for international clients

• Assist customers with inquiries through e-mail, live chat, and phone

• Deliver outstanding customer service

• Document verification

• Aid customer support representatives with various tasks

• Collaborate with service partners to assist customers

⛳️ Requirements

• Previous experience in customer support

• Excellent communication abilities

• Fluency in English and Arabic

• Background in the banking or health insurance sectors is advantageous

• Familiarity with helpdesk software (such as Zendesk or similar tools) is preferred

🏝️ Benefits

• Health insurance coverage

• Opportunities for professional development