Customer Support Agent, English, Arabic

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Serve as the primary point of contact for international clients regarding product inquiries.

• Deliver exceptional customer service.

• Conduct document verification.

• Assist customer support representatives with various tasks as needed.

• Work in collaboration with service partners to provide customer support.

⛳️ Requirements

• Some background in customer support.

• Strong communication abilities and a customer-centric approach.

• Proficient in both English and Arabic.

• Experience in the banking or health insurance sectors is advantageous.

• Familiarity with helpdesk software (such as Zendesk or similar applications) is preferred.

🏝️ Benefits

• Full home office setup provided.

• Flexible working hours available.

• Opportunities for individual professional and personal development.