Customer Support Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address user complaints in system chats, identify underlying issues, and swiftly implement solutions.

• Respond to user inquiries in the customer service system and assist with technical or other concerns.

• Furnish customers with detailed information regarding the company’s services and products.

• Analyze user queries and verify information through the admin panel, analytics, Google Console, user logs, and payment merchant systems.

• Determine when to escalate issues in the corporate chat for resolution by developers and product managers.

• Handle financial chargeback disputes.

⛳️ Requirements

• Proficient in English.

• Proficiency in French is a significant advantage.

• Experience in Customer Support is essential.

• Availability to work a 2 days on / 2 days off schedule from 1 PM to 1 AM CST.

🏝️ Benefits

• Work remotely.

• A competitive salary that corresponds to your level of experience.

• Opportunity to contribute to a product in its growth phase.

• Annual education budget.

• A diverse and multinational workplace.