Customer Support Agent

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the primary point of contact for international clients with inquiries about our product.

• Assist the customer support team through e-mail, live chat, and phone communication.

• Ensure customers receive outstanding service at all times.

• Verify documents as part of the support process.

• Aid customer support agents with various ad-hoc tasks.

• Collaborate with service partners to provide customer support.

⛳️ Requirements

• Some prior experience in customer support is preferred.

• Excellent communication skills with a customer-centric approach.

• Proficient in English language.

• Ideally, familiarity with helpdesk software (such as Zendesk or similar platforms).

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.