Customer Support Agent

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Engage with customers via live chat and email communications.

• Maintain a swift and compassionate approach when assisting customers.

• Recognize and address customer inquiries and problems effectively.

• Stay informed about product terms, promotions, and functionalities.

• Report and escalate complex customer inquiries to the appropriate departments.

• Conduct preliminary investigations into inquiries and issues.

⛳️ Requirements

• Excellent proficiency in written and spoken English.

• Exceptional communication skills.

• Strong computer skills and proficient typing abilities.

• A minimum of 2 years of experience in online customer support is essential.

🏝️ Benefits

• Monthly bonuses based on performance.

• Flexible remote working opportunities.