Customer Support Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer expert technical support to clients by utilizing knowledge of SpryPoint applications

• Assist customers in maximizing the benefits they derive from our products

• Foster adoption and cultivate robust, enduring relationships

• Primarily operate within the Eastern Time Zone (EST) to effectively support our client base

• Willingness to travel up to 40% across North America as necessary

⛳️ Requirements

• Minimum of 2 years’ experience in technical support, IT help desk, or a relevant field within the utility sector

• Background in finance, accounting, or similar domains

• Strong troubleshooting abilities with a methodical and analytical mindset

• Familiarity with SaaS applications, cloud technologies, and web-based applications

• Exceptional communication and customer service capabilities

• Experience in supporting enterprise-level SaaS solutions

🏝️ Benefits

• Remote-first work environment with flexible hours across North America

• Comprehensive compensation package that evolves with your career

• MacBook + $800 to design your perfect home office setup

• Health, dental, vision, and life insurance from the first day

• Generous paid time off and unlimited sick leave

• RRSP (Canada) and 401k (US) matching programs

• $2,500 annual development fund, tuition assistance, and Book Bounty program

• Annual company gatherings and team offsite events that foster camaraderie