Customer Success Team Manager – Retention

This is a fully remote position, open to applicants in Spain.

📋 Description

• Develop and implement retention strategies throughout Western Europe while cultivating high-performing teams.

• Mentor and guide Team Leaders overseeing the Spanish, UK, and French markets.

• Create regional strategies focused on high-value customer lifecycles to foster growth and reduce churn.

• Assess data and formulate strategies to enhance team performance.

⛳️ Requirements

• Demonstrated depth of expertise in leading, coaching, and nurturing Team Leaders in a dynamic Customer Success/retention/Key Account Management setting.

• A successful history of developing and implementing customer retention strategies that effectively lower churn rates and boost customer lifetime value.

• Proven experience in managing Key Accounts (KAM) or the lifecycles of high-value customers.

• Strong analytical skills with a focus on data-driven decision-making, enabling performance monitoring, metric analysis, and continuous improvement initiatives.

• Exceptional collaboration and communication skills to work effectively with regional management and international teams.

• An entrepreneurial mindset with a background in defining processes, spearheading strategic CS projects, and engaging in talent recruitment.

• Complete professional fluency in both English and Spanish for effective communication with our global teams and local markets.

• Bonus points for proficiency in French! While it's not essential, it will certainly enhance your candidacy as we expand our international teams.

• Familiarity with the beauty industry is a significant advantage for our team.

🏝️ Benefits

• Medical and dental insurance fully covered by the company.

• A day off to celebrate your birthday.

• A monthly allowance of €50 for Booksy services.

• Access to a wellness platform offering a variety of daily activities and vouchers for clothing, home goods, music, cinema, gaming, experiences, and travel.

• Opportunities for psychologist sessions.

• Flexible remuneration options: Personal income tax savings applicable to restaurant cards, transportation, medical insurance, childcare, training, and discounts on various services.

• We are proudly distributed worldwide, operating on a remote-first basis. Depending on your market, you may have office access or work entirely remotely—both options are viable. All we require is that you are located in the country/region where this position is advertised.