Customer Success Specialist, Life Sciences

This is a fully remote position, open to applicants in Chile.

📋 Description

• Perform daily outreach to faculty members through calls, emails, and one-on-one demonstrations to establish JoVE integrations in courses and enhance product usage.

• Boost JoVE adoption by providing product awareness sessions at established customer universities and research institutions.

• Increase engagement and utilization by presenting at (1) exhibitions and conferences, (2) university seminars and workshops, and (3) onsite customer visits.

• Improve subscription renewal results by ensuring seamless implementation support and consistent utilization of JoVE resources.

• Shape product decisions by relaying customer feedback to sales, product, and marketing teams.

⛳️ Requirements

• A Master's degree or PhD in Life Science fields.

• Preferably, experience in science communication, academic outreach, or other roles involving customer interaction.

• Proficient communication skills in both English and Spanish.

• Familiarity with educational trends, market dynamics, and challenges in specific content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.

• Excellent interpersonal abilities with a strong enthusiasm for building remote relationships.

• Previous experience in networking through cold calling is preferred.

• **Please submit your resume in English.**

🏝️ Benefits

• You can anticipate competitive compensation packages aligned with the local market.

• You will have a direct impact on accelerating scientific research and enhancing student learning in science education.

• Opportunity to collaborate with global teams in an environment that fosters innovation and teamwork.

• Our strong internal promotion culture offers a clear pathway for career advancement within the company.