Customer Success Specialist, Growth (DACH Region)

This is a fully remote position, open to applicants in Germany.

📋 Description

• Guide new DACH clients from the initial post-sale kick-off to the active daily use of the platform.

• Perform regular account assessments to ensure high customer satisfaction (CSAT) and enhance platform usage.

• Serve as the representative voice for the DACH market within the organization.

• Collaborate closely with our Business Development team to identify upsell, cross-sell, and new market opportunities within the region.

• Deliver localized, native-level training sessions and technical assistance to enable client teams to achieve immediate value.

⛳️ Requirements

• Native or fluent in German (essential).

• Full professional proficiency in English.

• Over 3 years of experience in customer-facing SaaS positions (Implementation, Customer Success, Account Management, or Consulting).

• Experience in the Workforce Management, HR Tech, or Staffing/Events sectors is a significant advantage.

• Proficient with software setups, data imports (CSV), basic API concepts, and system integrations (CRM/HRIS).

• Strong understanding of business practices and client expectations across Germany, Austria, and Switzerland.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.