Customer Success Specialist

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Renew all services for current clients to contribute to Sleek’s revenue objectives.

• Meet monthly targets for renewal rates and customer satisfaction (CSAT).

• Analyze customers’ full engagement with Sleek.

• Collaborate across departments to address issues and enhance customer satisfaction, trust, retention, and smooth renewals.

• Meet monthly cash collection goals through renewals, upselling, and upgrades.

• Maintain and prioritize a data-driven customer pipeline.

• Prioritize ticket resolutions to meet monthly objectives.

• Work with accounting, corporate secretarial, product, and data teams to enhance renewal processes.

• Share best practices with the team and take initiative on projects.

• Participate in interviews, case studies, soft skills assessments, and reference-checking stages.

⛳️ Requirements

• At least 8 years of experience in Sales, Account Management, or Customer Success roles with sales targets and customer-facing responsibilities.

• Based in Singapore or the Philippines.

• Experience working with SMEs, startups, and dynamic environments in the Singapore market.

• Exposure to diverse cultures.

• Ability to resolve issues through collaboration both internally and externally.

• Familiarity with tools such as Tableau, Zendesk, and HubSpot.

• Experience managing complex customer issues and handling troubleshooting/escalations.

• Proactive in seeing new projects through to completion.

• Strong proficiency in English.

• Capability to conduct thorough investigations of customer interactions and facilitate cross-functional resolutions.

• Ability to manage pipelines and operate in a data-driven manner.

• Customer-focused, structured, goal-oriented, and solution-driven approach.

• Ability to collaborate effectively with developers, product managers, operations, accounting, corporate secretarial, and data teams.

• Capacity to work independently and entrepreneurially.

• Consent to necessary background checks, which may include verification of education, criminal history, political exposure, and bankruptcy or adverse credit history.

🏝️ Benefits

• Work from home.

• Flexible start and end times to accommodate personal or family commitments.

• Fully remote work from any location in the world for one month each year.

• Competitive salaries in line with market standards.

• Generous paid time off and holiday schedules.

• Employee share ownership plan for eligible employees.

• Training programs for both internal and external development.

• Responsibility and autonomy in your role.

• A diverse and inclusive workplace.

• B Corp-certified employer dedicated to an inclusive, equitable, and regenerative economy.