This is a fully remote position, open to applicants in United States.

📋 Description

• Address incoming inquiries from customers and prospects concerning our Testing services.

• Collaborate with internal teams such as the Laboratory, Order Processing, Sales, and subject matter experts to ensure that customer needs are fulfilled.

• Timely respond and follow up on all customer inquiries to guarantee a high standard of service.

• Collaborate closely with both internal and external cross-functional leaders within the Lab, Sales, and Support teams.

• Support Sales in generating customer quotations and proposals.

⛳️ Requirements

• A minimum of 3 years of relevant experience in customer service.

• Excellent verbal and written communication skills are essential.

• Competency in using computers for various tasks, including proficiency with Microsoft applications.

• A Bachelor’s degree in a related scientific field or business administration is preferred, although not mandatory.

• Experience in the food and feed industry, particularly in compliance testing, is required.

• Experience in testing related to supplements/botanicals, Hemp/CBD, sensory/shelf-life/challenge studies, authenticity, environmental, nutrient management, fuel, or cosmetic testing is highly desirable.