Customer Success Representative, AI & Data

This is a fully remote position, open to applicants in Australia.

📋 Description

• Create straightforward proof-of-concept use cases to illustrate value.

• Assist in onboarding and aid customers in organizing and enhancing their product data.

• Comprehend customer workflows and direct them toward more effective utilization of the platform.

• Promote adoption, ensure customer satisfaction, and foster ongoing usage.

• Facilitate renewals and pinpoint opportunities for growth.

• Convey customer insights to the product and engineering teams.

⛳️ Requirements

• 2-3 years of experience in Customer Success or comparable positions in B2B SaaS.

• Strong emphasis on onboarding, adoption, and customer outcomes.

• Proficient in working with data (e.g., spreadsheets, product catalogs).

• Inquisitive and proactive, willing to explore new tools, including AI.

• Excellent communication skills with the ability to clarify complex concepts.

🏝️ Benefits

• Collaborate with authentic product datasets from international retailers and brands.

• Experiment with AI tools applied to actual customer workflows.

• Gain exposure to clients across Asia, Europe, and the Americas.

• Opportunity for advancement into product, solutions, or strategy roles.

• A startup atmosphere where you can influence the evolution of customer solutions and onboarding.