Customer Success Rep II – Life Sciences

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish robust customer relationships through consistent check-ins, strategic evaluations, and proactive engagement efforts.

• Create Customer Success Plans that promote adoption, deliver measurable value, and align with regulatory requirements.

• Assess customer health, usage patterns, and potential risks while ensuring precise CRM data and renewal projections.

• Oversee the entire renewal process, showcasing ROI and pinpointing upsell or expansion prospects.

• Serve as the customer advocate by collecting feedback, driving product enhancements, and facilitating cross-functional assistance.

• Handle inquiries, escalations, and onboarding to guarantee seamless adoption and high levels of customer satisfaction.

⛳️ Requirements

• Significant experience in Customer Success and SaaS, with a preference for a Bachelor's degree in Biology, Healthcare, Marketing, or a related discipline.

• Strong preference for candidates with experience in the Life Science sector.

• Demonstrated success in building and sustaining strong customer relationships.

• Excellent problem-solving and negotiation skills.

• Familiarity with Salesforce and customer success tools (Gainsight) is essential.

🏝️ Benefits

• A culture that promotes inclusion, diversity, and innovation in a global work setting.

• Market-specific training and continuous personal development opportunities.

• Access to experienced leaders who will support your professional growth.