Customer Success Partner, Mid Market

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with clients to implement their digital training strategy utilizing the 360Learning platform.

• Analyze customers’ key business goals and assess platform usage to uncover potential opportunities.

• Evaluate benchmarks and best practices, formulating action plans to leverage opportunities.

• Facilitate the renewal of contracts by assisting customers in achieving their desired outcomes.

• Organize resources to meet customer needs (technical, educational, etc.).

• Build and sustain strategic partnerships that lead to measurable business impact and long-term value.

⛳️ Requirements

• Minimum of 3 years of experience in a Customer Success role.

• Prior experience in an HR Tech or Learning Solution SaaS setting.

• Experience working in the SaaS sector.

• Familiarity with customer success KPIs.

• Excellent interpersonal and communication skills.

• Ability to thoroughly understand client needs and challenges.

• Bachelor’s Degree or equivalent qualification.

• Genuine enthusiasm for our work environment detailed here: https://bit.ly/Convexity360L

🏝️ Benefits

• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈

• Benefits/Perks: Comprehensive health insurance starting on your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our platform 📚

• Balance: We offer unlimited annual PTO 🌴 5 days for sick leave 🤒 Holiday time aligned with the Ontario Holiday Calendar 🗓 We are a remote-first organization promoting flexible work hours 🏠

• Diversity, Equity, and Inclusion: We have 6 active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member participating, enhancing awareness of each group's initiatives and providing a direct path to impact 🤝

• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

• Culture: A framework that empowers you to make an impact - explore our way of working and our Convexity Culture: https://bit.ly/Convexity360L & discover more about the teams, products, and processes at https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆