Customer Success Manager, Splunk Platform Area

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Act as a Technical Account Manager (TAM) for the Customer Success Platform Area, focusing on Splunk Core products including Enterprise and Cloud.

• Provide strategic support to roles such as Customer Success Executive, Technical Success Engineer, Solution Engineer, and Solution Architect.

• Collaborate with Sales and Customer Success teams to help assigned customers realize their value.

• Conduct onboarding and enablement workshops, along with providing prescriptive guidance and assistance.

• Meet onboarding and customer success objectives.

• Regularly assess account health with Technical Success Engineers, concentrating on telemetry risk indicators and accounts nearing renewal within six months.

• Work with Customer Success Executives to explore adoption and use-case opportunities.

• Liaise with CS/SE management to ensure priority alignment and address risk accounts or thematic areas.

• Tackle complex technical challenges and resolve issues proactively to prevent customer impact.

• Advise account teams and customers on best practices for utilizing the Splunk Platform.

• Offer recommendations to enhance customers’ overall technical health.

• Provide strategic, case-based technical consulting for up to 90 days.

• Investigate resources to address inquiries and resolve intricate technical issues.

• Secure consensus on the measurable value of proposed solutions with account teams and customer decision-makers.

• Contribute to practice KPIs through enhancements in processes, collateral, tool development, and implementation.

⛳️ Requirements

• Several years of experience in administering and utilizing Splunk Core (Enterprise/Cloud).

• Strong expertise in Splunk architecture.

• Significant experience in data onboarding.

• In-depth knowledge of Splunk Core product features.

• Proficient in SPL (Search Processing Language).

• Solid background in technical consulting or big-data analytics.

• Strong grasp of common enterprise applications.

• Skills in statistical and analytical modeling are advantageous.

• Proficiency in bash scripting.

• Expertise in Java, Python, and .NET application development.

• Proficiency in databases and analytical tools.

• Practical experience implementing key Splunk products and Splunk Cloud.

• Experience with cloud migration initiatives.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Potential Cisco restricted stock unit grants.

• 10 paid holidays each calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid holiday shutdown at year-end.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per calendar year for non-exempt employees.

• Flexible vacation time off program with no set limit for eligible exempt employees.

• 80 hours of sick leave provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days annually.

• Annual bonuses available for non-sales positions.

• Performance-based incentive pay for employees in sales roles.

• Opportunities for professional growth and development within Cisco.

• Access to a global network of colleagues, experts, and collaborators.