Customer Success Manager, SMB

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manages the entire post-sales customer journey for a large portfolio of SMB clients, encompassing Payroll, EOR, and related products.

• Conducts the standard post-sales process from start to finish with a high level of operational discipline, focusing on proactive engagement, customer adoption, and a structured approach to managing churn risk, while closely collaborating with Sales on renewal and expansion opportunities.

⛳️ Requirements

• Experience in Customer Success or Account Management within complex B2B SaaS environments (Payroll experience is preferred) or similar customer-focused roles.

• Excellent written communication skills and ability to manage stakeholder relationships (including creating agendas, following up, and capturing decisions).

• Capability to recognize potential churn risks early and implement organized mitigation strategies.

• Proficiency in coordinating across various teams and product lines (Sales, Implementation, Support, Product, Operations).

• Consistent maintenance of CRM and Vitally as the single source of truth (SSOT).

• Utilizes AI as a supportive tool for preparation, synthesis, and drafting, ensuring validation against authoritative documents before issuing any communications.

• Fluent in written and spoken English.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Access to mental health support services.

• Stock options available.

• Learning budget provided.

• Home office budget and IT equipment supplied.

• Budget for local in-person social events or co-working spaces.