Customer Success Manager – Public Sector

This is a fully remote position, open to applicants in Maryland, +2 more states.

📋 Description

• Take ownership of the post-sale adoption strategy for designated federal accounts, which includes the customer's adoption and enablement roadmap, value delivery plan, and success milestones.

• Facilitate measurable value realization by assisting customers in defining mission outcomes, tracking progress, identifying adoption gaps, and linking UiPath usage to operational impact.

• Conduct regular customer governance, encompassing weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews.

• Establish and sustain account-level visibility regarding delivery milestones, achievements, risks, upcoming activities, and dependencies.

• Act as a trusted advisor to customer executives and program leaders, ensuring alignment on mission priorities, business outcomes, renewal readiness, and expansion opportunities.

• Coordinate end-to-end adoption delivery across internal and external workstreams, ensuring that Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are synchronized.

• Collaborate with TAMs and technical teams on platform health, technical roadmaps, maturity reviews, testing considerations, and necessary technical working sessions.

• Navigate intricate federal environments, including legacy system limitations, stakeholder dependencies, network access, security considerations, deployment barriers, and change management.

• Assist customers in recognizing and formalizing automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis.

• Serve as the voice of the customer within UiPath by communicating customer needs, product feedback, risks, and adoption obstacles to the appropriate internal teams.

• Proactively identify and address issues by collaborating with customer stakeholders and UiPath teams to eliminate barriers and maintain adoption plans on schedule.

• Share best practices to empower customers in operating, governing, and scaling their UiPath automation programs independently.

⛳️ Requirements

• A minimum of 3 years of experience working with federal, public sector, defense, or intelligence clients, demonstrating a strong passion for federal mission work.

• A proven history in customer-facing consultative roles (this is not an entry-level CSM position).

• Demonstrated capability to manage post-sale customer relationships, drive adoption, and guide customers towards measurable business or mission value.

• Strong program orchestration skills, including experience in managing milestones, risks, dependencies, executive updates, and cross-functional workstreams.

• Ability to cultivate trusted relationships with both technical stakeholders and executive sponsors.

• Excellent communication skills, with the ability to translate technical complexity into clear business and mission impact.

• Comfort in navigating ambiguous, fast-paced environments where priorities, stakeholders, and technical constraints may shift rapidly.

• A proactive, delivery-focused approach to problem-solving and helping customers achieve successful outcomes.

• Ability to thrive in UiPath's evolving customer success model.

🏝️ Benefits

• Provides Equity

• Offers Commission

• Includes Bonus